Crossing the Line: Overcoming Knowledge Boundaries in Enterprise Transformation

Enterprise transformations are fundamental changes in an organization. Such changes typically affect different stakeholder groups (e.g., program managers, business managers) that exhibit a significant diversity regarding their members’ knowledge, goals, and underlying assumptions. Yet, creating shared understanding among diverse stakeholder groups in transformations is a main antecedent for success. In this paper, we analyze which properties of enterprise architecture models contribute to syntactic, semantic, and pragmatic capacities and thereby help to create shared understanding among stakeholder groups involved in enterprise transformation. We assess the differences among stakeholder groups through the lens of knowledge boundaries, and enterprise architecture models through the lens of boundary objects. We develop and empirically test a research model that describes which boundary object properties are required to overcome three progressively complex knowledge boundaries—syntactic, semantic, and pragmatic. Our findings show which boundary object properties contribute to a respective capacity needed to overcome each of the three knowledge boundaries. Specifically, we find that for (1) a syntactic capacity, concrete and modular EA models are helpful; (2) a semantic capacity, visual EA model properties are relevant, and (3) a pragmatic capacity, broad stakeholder participation is conductive.